Privacy Policy

Information We Collect

When you use our platform or sign up for courses, we collect certain information. Some you give us directly, other bits come from how you interact with our site. Here's what we're talking about:

Personal Information You Provide

• Contact details — name, email address, phone number when you register or contact us
• Account credentials for accessing course materials and tracking your progress
• Educational background and experience level to help us recommend appropriate courses
• Payment information when enrolling in paid programs (processed through secure third-party providers)
• Communications you send us, including support requests and feedback

Usage and Technical Data

• Device information including IP address, browser type, operating system
• Learning activity data — which courses you access, time spent on materials, progress tracking
• Website navigation patterns to improve user experience
• Mobile device identifiers when using our mobile-optimized platform
• Cookies and similar tracking technologies (you can control these in your browser)

How We Use Your Information

We don't collect data just to have it sitting around. Everything we gather serves a specific purpose related to providing and improving our educational services. Here's how we actually use your information:

• Course Delivery: Creating and maintaining your account, providing access to learning materials, tracking your progress through courses, and personalizing your educational experience based on your skill level.
• Communication: Sending course updates, important platform announcements, responding to your questions, and sharing educational resources you've requested. We won't spam you with unrelated marketing.
• Payment Processing: Handling enrollment fees and maintaining transaction records. We work with secure payment processors who have their own strict privacy standards.
• Platform Improvement: Analyzing how students interact with our materials to make courses more effective, fixing technical issues, and developing new educational content based on what's actually useful.
• Legal Compliance: Meeting our obligations under Taiwan data protection regulations and other applicable laws, protecting against fraud, and responding to legal requests when required.

Data Sharing and Third Parties

We're not in the business of selling your personal information. Period. But we do work with certain service providers who help us run the platform. Here's who might see your data and why:

Service Providers We Work With

• Payment Processors: Secure payment gateways that handle enrollment transactions. They only receive what's necessary to process payments and are bound by strict PCI compliance standards.
• Cloud Hosting Services: Infrastructure providers who host our platform and store course materials. They operate under data processing agreements that protect your information.
• Email Service Providers: Tools we use to send course updates and educational communications. They're contractually prohibited from using your email for their own purposes.
• Analytics Services: Platforms that help us understand how students use our site to improve the learning experience. We use privacy-focused analytics whenever possible.

When We Must Share Information

Sometimes we're legally required to share data or it's necessary to protect the platform and our users:

• Legal obligations — responding to valid court orders, government requests, or regulatory requirements in Taiwan
• Protection — preventing fraud, abuse, or security threats to the platform or its users
• Business transitions — if VoltaraPulsra is acquired or merged, your data would transfer under the same privacy protections

Data Security Measures

We take security seriously because we'd be pretty upset if our own data got compromised. While no system is 100% bulletproof, we've implemented multiple layers of protection:

• Encryption of data in transit using industry-standard TLS protocols
• Secure data storage with encrypted databases and restricted access controls
• Regular security audits and vulnerability assessments of our systems
• Employee training on data protection practices and limited access on a need-to-know basis
• Secure authentication processes including password requirements and optional two-factor authentication
• Regular backups with encrypted storage to prevent data loss
• Incident response procedures if a security issue does occur

That said, you play a role too. Keep your password secure, don't share account credentials, and let us know immediately if you suspect unauthorized access.

Data Retention and Deletion

We don't keep your information forever. How long we retain different types of data depends on why we collected it and legal requirements. Here's our retention approach:

Account Deletion Process

Want to delete your account? You can request this anytime by contacting us. Here's what happens:

• We'll verify your identity to prevent unauthorized deletions
• Your account will be deactivated immediately
• Personal data will be deleted within 30 days
• Some information may be retained if required by law (like payment records for tax purposes)
• Anonymized data for statistical purposes may be retained but won't identify you

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them:

• Right to Access: You can request a copy of the personal data we hold about you. We'll provide this in a commonly used electronic format within 15 days.
• Right to Correction: Found something inaccurate? You can ask us to correct or update your personal information. We'll make changes within 30 days and notify you when complete.
• Right to Deletion: Request deletion of your personal data when it's no longer necessary for the purposes we collected it, or if you withdraw consent. Some legal retention requirements may apply.
• Right to Data Portability: Request your data in a structured, machine-readable format that you can transfer to another service provider.
• Right to Restrict Processing: Ask us to temporarily stop processing your data in certain situations, like if you're challenging the accuracy of your information.
• Right to Withdraw Consent: Where we process data based on your consent, you can withdraw that consent anytime. This won't affect processing that happened before withdrawal.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes. We'll stop unless we have compelling legitimate grounds.

International Data Transfers

Our primary operations are based in Taiwan, but some of our service providers operate servers in other countries. When your data is transferred internationally, we ensure appropriate safeguards are in place:

• We only work with providers in countries recognized as having adequate data protection standards
• Data processing agreements include standard contractual clauses approved by Taiwan authorities
• Service providers must demonstrate compliance with international privacy frameworks
• Regular audits ensure third parties maintain appropriate security measures

If you have concerns about international data transfers, contact us and we'll provide specific information about how your data is protected.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. But you have control over these. Here's what you should know:

Types of Cookies We Use

• Essential Cookies: Required for the platform to function — like keeping you logged in and remembering your course progress. These can't be disabled without breaking the site.
• Functional Cookies: Remember your preferences and settings to personalize your experience. You can disable these, but some features won't work as smoothly.
• Analytics Cookies: Help us understand how students use the platform so we can improve it. We use privacy-focused analytics that don't track you across other sites.
• Performance Cookies: Monitor site speed and technical performance to identify and fix issues. These don't collect personal information.

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers let you block all cookies, accept only certain types, or delete cookies after each session. Keep in mind that blocking essential cookies will prevent you from using key platform features.

Children's Privacy

Our platform is designed for adult learners. We don't knowingly collect personal information from anyone under 16 years old. If you're under 16, please don't register for courses or provide personal information without parental consent.

If we discover we've inadvertently collected information from someone under 16, we'll delete it promptly. Parents who believe their child has provided information to us should contact us immediately.

Changes to This Privacy Policy

We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through:

• Email notification to your registered address
• Prominent notice on our platform for 30 days
• Updated "Last Modified" date at the top of this policy

Continued use of our platform after changes indicates acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.